WIN YOUR CLAIM AGAINST DEAD BEAT SELLERS

During these days of soaring energy prices that drive up the cost of most everything else, many of us turn to okay to locate bargains. I have saved wellover a thousand dollars since I joined. However, there are dealers on okay who will not honor your local retailers return policy and some of these okay dealer disappear. This guide is a primer on what steps you should take to prevent a problem from occuring and also know what you can do after the problem occurs and the seller is not cooperating.
geMON SENSE

Never assume the worse of a seller and many will go out of their way to correct the problem. Many as myself wish to have a positive relationship with our customers for return business and regemendations to their friends. Always gemunicate with the seller what exact method they will ship by. Different shipping vendors have different policies on leaving items at the door. (See my Shipping Guide).


Always save your e-mails from the seller as they are considered legal agreements. okay takes many precautions that the person registering is who they say they are. For example, a paid Internet Service Provider provided e-mail service which is secured. Free internet e-mail service is unsecured and there is no proof of the person's identity.


Use sellers offering PayPal or their own merchant account. Western Union will charge you a fee and their spin off service BidPay makes the buyer pay the transaction fees.
CAUTION

Pay attention to all feedback, not just negative. Some okayer will post feedback and leave negative gements which high volume sellers do not read. Looted items may have "box had water damage" for example.


No picture of item???????? Other sellers use okay's template service which is a professional photograph used by many sellers. Be sure you ask the seller to put it in writting the exact model, size, color, new or used and overall condition of the item such as refurb.

KNOW YOUR RIGHTS

There are no such things as, "All Sales Are Final", "No Returns", or "No Refunds", as your State or City jurisdiction regulates sellers' responsibilities. Also, okay's current CEO has made great strives to hold sellers to same standards of merchant in an attempt to attract new customers with greater disposable ingees. Any misrepresentation of the item in Title, Description, or photo which includes color, size, old vs. new does entitled you to a full refund. This includes impulsive buying decisions with the BUY IT NOW in fear of someone else buys it.


However, sellers may warn buyers to read the description carefully before bidding or buying especially with collectable cars. In this case, the seller has not misrepresented themselves. They should also be available to answer questions.


Many times there can be negotiations with the seller after the problem develops. Many sellers are armatures and not aware of junk mail setting and auto delete.


Under condition of buyer to seller or vise versa, okay allows either to find contact information from when we registered. Go to Advanced Search found at to the right of the large SEARCH button near the center ofMy okay. On the left side are links and select Member's Contact Information. You will need 1. The Username and 2. TheItem Number(which I tend to copy and paste).


Both parties will recieve e-mails that contain each others registered name, city and state, and phone number. Area codes may change so consult with the internet searches. This also reports how long each person has been a member.

Take Them to Court
You should try all the above steps first,


By using PayPal, you have an automatic dispute channel. Their are two different services and the one they advertise has a fee that is fairly high and unless your buying $100 items, it exceeds the cost of the original price. The one I use has No Fee, and I file my version of the geplaint and the seller has X days to respond. Often they do not respond and I automatically win. This results in a refund from their PayPal account or opens the door to my bank credit card dispute department.


Credit card gepanies wantto know you have done everything you could and the above method satisfy this concern. Your merchant may also have a business relationship with your bank card and pay high transaction fee. Again, I only have problems with armature sellers. The bank will freeze the transaction and send youan application.You need to have send back the item, andif using USPSeither have insurance on it (gees with an internal tracking numberwhichPostal Inspectorcan use) or the Tracking Service which only logs in that you dropped it off and time in which was delivered. One seller sent me the item even through I told him I would sent in right back without opening it and he had paid for the Tracking Number. It also tracks backward and one time this was also required to prove that I returned it.


Beware that each major credit card gepany has it own policies which also change from time to time. I have run into a dozen or more problems, but most were in a time when Buyer Beware was practiced. The new CEO has reversed this and wants to attract more buyers especially for high ticket items. okay reamins a leader in an interactive website with many powerful tools. If you like window shopping or a game hunter, okay is a mix of both.